Yaya9 Privacy Policy

Yaya9 places the highest importance on user privacy. We believe that every player's personal data belongs solely to them. This Privacy Policy explains what information is collected when you use the yaya9 platform, how it is used, and how we keep it secure.

This Privacy Policy applies to all yaya9 services, websites, mobile apps, and other digital channels. By using yaya9, you are considered to have agreed to this policy.

Various types of information are collected when you register and use yaya9's services. Full details are provided below.

A) Information Provided Directly:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Residential address and country
• National ID or passport for KYC verification
• Payment method details (bKash/Nagad/Rocket number)

B) Automatically Collected Information:

• IP Address & Device Details
• Browser type and operating system
• Gaming History & Transaction Records
• Session duration and login logs
• Behavioral data collected via cookies and tracking pixels

Yaya9 uses collected data only for specified purposes. We do not process any information unnecessarily.

• For account creation, verification, and management
• To process all financial transactions, including deposits and withdrawals
• To improve gaming service quality and deliver a personalized experience
• To prevent fraud, money laundering, and other illegal activities
• To meet applicable legal obligations
• To provide support services and handle complaints
• To send you promotional offers and bonus-related messages with your consent

Yaya9 retains your data only for as long as necessary or as required by law. The general retention rules are outlined below.

• Active account data: retained until the account is closed.
• Financial Transaction Records: Retained for up to 5 years as required by law.
• KYC Documents: Retained after account closure as required by regulatory guidelines.
• Support contact logs: retained for up to 2 years after the issue is resolved.
• Marketing preference data: deleted within 30 days of an opt-out request.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

Yaya9 does not sell your personal data. However, certain information may be shared with third parties in the limited circumstances described below.

• Payment Processor: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Minimum necessary data may be shared with licensed game providers to operate the games.
• Law Enforcement Agencies: Information may be disclosed pursuant to a valid court order or government directive.
• Auditing Body: Data may be shared with regulatory authorities to verify compliance with licensing requirements.

Yaya9 uses cookies and similar tracking technologies on its website and app to enhance your experience and ensure the platform functions properly.

Types of Cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Performance Cookies: Used to monitor website speed and performance.
• Functional Cookies: Helps remember your language and theme preferences.
• Marketing Cookies: Used to show relevant ads; you can opt out of these at any time.

Cookies can be managed through your browser settings, though doing so may limit certain features of the platform.

Under yaya9's Privacy Policy, you have clear rights over your own data. Contact our support team at any time to exercise these rights.

• Right of Access: The right to request details of what personal information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: The right to request that your data no longer be used for specific purposes.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to the use of your data for marketing or profiling purposes.

Yaya9 uses industry-standard security technology to keep your data protected. Our security framework is regularly updated and audited by independent third-party reviewers.

• All data transfers are secured with 256-bit TLS/SSL encryption
• Stored data is encrypted with AES-256 encryption
• Two-factor authentication (2FA) is available on all accounts
• 24/7 cybersecurity monitoring and suspicious activity detection
• Limited access policy — only authorized personnel can view data
• Regular penetration testing and security audits

If you notice any suspicious activity on your account, contact our support team immediately and change your password.

Yaya9 strictly prohibits access to its gaming platform by anyone under 18. We do not knowingly collect any data from minors.

• Age verification is mandatory at the time of registration.
• If a minor is found to have registered, the account will be immediately closed and all associated data deleted.
• Provisions are in place to delete a minor's data upon request from a parent or guardian.

For any privacy-related questions, requests, or complaints, please contact our dedicated data protection team. We treat every request with the utmost seriousness.

If you are dissatisfied with this Privacy Policy, you have the right to lodge a complaint with the relevant data protection authority.